123hd Privacy Policy — Platform User Data Protection
Your privacy is 123hd's priority. This document clearly outlines what data we collect, how it is used, how it is protected, and your rights as a user of our platform in Malaysia. Please read this policy before registering or using our services.
Effective date: 1 January 2026. This policy is subject to periodic review.
Types of Information We Collect
When you register and use the 123hd platform, we collect the following categories of information to ensure the platform runs smoothly and securely:
- Full name and registered username
- Active email address
- Mobile number
- Date of birth for age verification
- Browser type and version
- Device operating system (Android/iOS)
- IP address and approximate geographic location
- Session data and access time logs
- Deposit and withdrawal records in MYR
- Payment methods used (FPX, e-wallet)
- Transaction history within your account
- Bank details provided for withdrawals
- Pages visited and time spent
- Games played and user preferences
- Session cookies to maintain login
- Analytics cookies for platform improvements
How We Use Your Information
Data collected by 123hd is used exclusively for the following purposes. We do not use your data for anything unrelated to the operation of the platform:
- Account management: Handling user registration, login, identity verification, and account security.
- Payment processing: Verifying MYR deposits and withdrawals, preventing fraud, and ensuring transactions are processed accurately.
- Customer support: Responding to enquiries, resolving complaints, and providing technical assistance to users in need.
- Legal compliance: Complying with Malaysian legal requirements on record-keeping, age verification, and fraud prevention.
- Platform improvements: Analyses usage patterns to improve the user experience and technical performance of the 123hd platform.
Cookies & Activity Tracking
123hd uses several types of cookies to ensure a smooth and secure user experience:
- Session cookies: Keeps you logged in during an active session. These cookies are cleared when you close your browser.
- Preference cookies: Saves your language settings and display preferences for future visits.
- Analytics cookies: Collecting anonymised usage data to help us understand how users interact with the platform.
You can manage or block cookies through your browser settings. Most modern browsers allow you to:
- Clear all stored cookies
- Block cookies from specific websites
- Receive a notification before cookies are stored
- Disable all third-party cookies
Note: Disabling certain cookies may affect the platform's login and navigation functionality.
Data Storage, Security & Sharing
All 123hd user data is stored on servers protected with industry-standard SSL encryption. Sensitive information such as passwords is stored as irreversible hashes. We conduct regular security audits to identify and address any system vulnerabilities.
Access to user data is restricted to staff who require it to perform their duties, and all personnel are bound by strict confidentiality agreements.
123hd does not sell, rent, or share users' personal information with third parties for marketing purposes. Data may only be shared in the following limited circumstances:
- Approved payment processors for handling MYR transactions
- Malaysian legal authorities when required by court order
- Technical service providers bound by confidentiality agreements
Your Rights as a User
As a 123hd platform user, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team via the email listed below.
You have the right to request a copy of all personal data we hold about you within a reasonable timeframe.
If your data is inaccurate or incomplete, you may request a correction through your account or via customer support.
You may request the deletion of your account and personal data, subject to legal record-keeping requirements.
Policy Updates & How to Contact Us
123hd reserves the right to update this privacy policy from time to time to reflect changes in data handling practices or legal requirements. Users will be notified of any significant changes via the platform. The date of the most recent revision will be updated at the top of this document.
For any enquiries regarding this privacy policy, data access requests, or to exercise your rights, please reach out to the 123hd team via:
Support email: [email protected]
We aim to respond to all privacy-related enquiries within 7 business days. For general questions, check the FAQ section first.
Questions About Your Data?
Check our FAQ for quick answers, or contact 123hd support for privacy and account-related enquiries.
FAQ Create Account